Return Shipping Costs
For returns due to personal reasons (e.g., change of mind, preference, or incorrect selection), the customer is responsible for all return shipping costs, as well as any applicable duties, taxes, or customs fees incurred during the return process.
If the return is due to a defective, damaged, or incorrect item received, we will cover the return shipping costs. In such cases, please contact us before returning the item so we can provide instructions.
Return shipments must be sent using a trackable shipping method. We are not responsible for items lost in transit.
Return Process
Contact CODE27 Support at service@code27.co to start the return process. Please provide them with proof of purchase, such as an invoice.
After customer service review, you will be provided with the return address and operation instructions. Please make sure all components are included in the package.
Refund Processing Time
After you have returned the product to our warehouse, we will issue a refund within 10 business days. You will be notified by email when your order is refunded.
Refunds processed by CODE27: After your refund request is reviewed and approved, the funds will be returned to your original payment account within 10 business days. The actual receipt time may vary depending on the processing speed of different banks or payment platforms.
Refunds processed by Apple: The refund timing and progress are entirely determined by Apple. Please refer to Apple's official notifications.
If you have not received the refund after 15 business days, please contact us via service@code27.co.
