We provide a limited warranty for our products against defects in materials and workmanship under normal use.

Warranty coverage varies by region in accordance with applicable laws and regulations:

- United States: One (1) Year Limited Warranty
- European Union: Two (2) Year Limited Warranty
- All Other Regions: One (1) Year Limited Warranty

If you have any questions regarding warranty coverage in your region, please contact our customer support at service@code27.co .

This warranty does not apply to any non-CODE27 branded hardware products or any software.

This Warranty Policy is conditioned upon proper use of the Product. This Warranty Policy does not cover:

a) normal wear and tear (including, without limitation, wear and tear of batteries, if applicable),

b) defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, negligence, fire, water, lightning or other acts of nature,

c) non-compliance with the Product instructions,

d) willful or deliberate damage, neglect or negligence,

e) use of spare parts, or other replacement items (including consumables) which are not provided or recommended by us,

f) any alteration or modification to the Product which has been carried out by you or a third party not authorized by us,

g) any failure to adequately package the Product for transportation,

h) extreme or external causes beyond our reasonable control,

i) operation or use in bad weather (i.e. strong winds, rain, sand/dust storms, etc.),

j) any Product(s) purchased from unauthorized sellers/dealers/resellers,

k) unauthorized modification of circuits and mismatch or misuse of the battery and charger,

l) connection to an improper power supply,

m) use of the equipment in conjunction with third-party accessories, products, or ancillary peripheral equipment,

n) equipment where the manufacturer’s serial number has been altered, deleted, removed, or made illegible,

o) equipment which has been adjusted or adapted without CODE27’s prior written consent, including (but not limited to): upgrading the equipment beyond specifications or features described in the instruction manual, or modifications to the equipment to conform it to national or local technical or safety standards in countries other than those for which the equipment was specifically designed and manufactured,

p) consumable parts,

q) products that are lost, stolen, or provided free of charge, including promotional or giveaway items,

r) any Product whose warranty period has expired,

s) any product for which you fail to provide valid proof of purchase and/or proof of delivery,

t) damage or loss to any software programs, data, or removable storage media costs associated with de-installation, re-installation, or integration into a system.

Currently, CODE27 will only provide warranty service through Mail-in service. CODE27 will send you prepaid waybills/shipping labels as long as CODE27’s shipping service is available and, if applicable, CODE27 will send you instructions on how to properly pack and address your product, so that you may ship your Product to our designated service location.

Once service is completed, CODE27 will return the Product to you. CODE27 will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Product are followed.

Please ensure that you provide accurate and complete information to CODE27 for the shipping to and from your location. Or you will be solely responsible for any losses incurred to CODE27 due to inaccurate or incomplete information provided by you.

For Service which CODE27 requires return of the replaced product, part, or accessory: CODE27 may require you to return the replaced product, part, or accessory as instructed before we ship a replacement product, part, or accessory to you. If you fail to return the replaced product or return a replaced product that is ineligible for service, the warranty service may not be available to you.